Last updated September 2026
Refund Policy
1. Within 7 days of your first charge
If no report has been generated on your account, we refund your first subscription charge in full when you ask within 7 days of it. Cancel the plan as well so it does not renew.
2. Technical failures
If a technical failure on our side prevents a self-audit from completing, the report is returned to your ledger automatically. If that leaves you with a charge for a period in which you could not get a report, we refund it.
3. Once a report has been generated
A generated report is a delivered digital service. Charges for a billing period in which a report was generated are not refundable, including where a report contains fewer findings than you expected. One-time purchases (extra reports, Deep Audit) are not refundable once the report has run.
4. Always refunded
Duplicate charges, charges after you cancelled, and unauthorised charges.
5. Statutory rights
If you live somewhere with a cooling-off period for digital services, those rights apply and override this policy, except where you asked us to start the service immediately.
6. How to request
Use the Contact page (category: Refund) with your account email and charge date. We usually decide within five business days and refund to the original payment method.
7. Cancelling renewals
Cancel any time from your dashboard. Cancelling stops future charges; it does not refund periods already delivered.
MySelfIdentity is a self-audit tool. It produces no reputation, risk, trust or character score, and must never be used for employment, tenancy, credit, insurance, education or any other eligibility decision.